FAQs

Product: What kind of products do you have?

We provide all the products you need to make traveling comfortable, easy and fun.

Mosafer is stockist of some of the world’s most well-known travel brands such as Samsonite, Briggs & Riley, Hartmann, Victorinox, Lipault, Buggati, Porsche Design, Amy Butler, Guess, Benetton etc.

You can find luggage, bags and travel accessories in our stores:

  • Bags, Wallets & organizers
  • Electronics & Gadgets
  • Beauty, health & Hygiene accessories
  • Products designed for in-flight comfort
  • Luggage
  • Maps & Travel Books
  • Packing Solutions
  • Everything you need to keep your belongings Safe & Secured
  • Apparel
  • Products for Travelers with children

 

Collection: How many collections do you offer?

Mosafer is stockist of some of the world’s most well-known travel brands such as Samsonite, Briggs & Riley, Hartmann, Victorinox, Lipault, Buggati, Porsche Design, Amy Butler, Guess, Benetton etc.

We select only the products that will complement the luxury requirements of the discerning traveler. True to this life-style, top luxury brands in the travel industry across various product categories can be found.

 

Out of Stock: What if it’s out of stock?

If our online shop and all our stores don’t have the desired item in stock, we will place a special order for you.

Contact your nearest branch - we take customer care seriously.

If you are visiting one of our stores, and the store doesn’t have the desired item, we can contact our other store locations. If they have it in stock, we can transfer the item to the store you wish.

 

What if your store doesn’t sell a certain product?

If you have seen an item that you really want, and we don’t offer it, there is no need to be disappointed. If the item is of a brand we carry, we can place a special order for you!

Please, contact us per email (atyourservice@mosafer.com) or visit a store near you. The staff will support you.

Once your product arrives, we will contact you, and you can decide whether you would like to collect your item or have it delivered to you.

 

Returning: What is the return policy?

Our Refund and Exchange Policy is subject to the provisions of the Consumer Protection Law No. (8) of 2008 and its amendments and includes the following provisions:

First: Customers are required to present the original invoice when seeking a refund/exchange.

Second: Refunding or Exchanging purchased merchandise shall be transacted at the same branch where the item was originally purchased.

Third: Refund or exchanging procedures and deadlines:

  • Goods can be returned within 14 days  from the date of purchase
  • Goods with a manufacturing fault can be returned within a period not exceeding 12 months from purchase date.
  • Goods must be returned in their original packaging including all accessories,
    catalogues, price tags  or any other complementary items.
  • Goods bought on special offer or sale discount cannot be refunded unless there is manufacturing fault.

Fourth: List of un-exchangeable or non-refundable items:

  • Apparel that has been tailored / or altered or merchandise that has been  damaged.
  • Merchandise which has been damaged due to ill use, except in the case of factory defect.
  • Merchandise which is not in original condition.

 

Returning: How do I return an item?

If for any reason you are not satisfied with your ordered item, you may send it to the following returning address:

Mosafer, Mirdiff City Center
1st floor North Entrance Sheik Mohammed bin Zayed Road
Dubai.

Please fill in the return form you received in the order and attach it to your package.

 

Returning: When will the refund take place?

We'll refund the price you purchased once it is received in our warehouse. You will receive a return acknowledgement email from us that the item is received. A refund of the returned goods will be made within 21 days to the card you used for the original purchase.

 

Delivery: Do you offer a delivery service?

Yes, we can deliver your purchase to your home when it is bought online.

Do you live in Dubai and bought your product in the store? We provide a special payment on delivery service! Once you have bought the product, our staff in the store will arrange an appointment with you for the delivery.

Please visit our store or contact us to make an appointment.

 

How can I pay?

When you buy online, we accept Visa, MasterCard and PayPal. We also accept Cash on Delivery for deliveries inside the United Arab Emirates.

When you buy in the store, we accept Visa, MasterCard, and almost all foreign currencies.

 

Faulty Article: What can I do with damaged luggage?

We are here to help. Visit any Mosafer store or call one of our stores to discuss the damage. Our staff will advise you as to the terms of your guarantee and whether our Clinique can repair your item.

If you need to have an item repaired, you can also contact the Qatar & Dubai Mosafer Clinique directly:

  • or visit our Mosafer Clinique in Royal Plaza Mall (Qatar) or Mirdiff City Center (Dubai)

 

What to do when I have a complaint?

If you are not satisfied with our product or service, we would like to know. That way, we can improve our service to better meet your needs and the needs of other customers.

Come to one of our stores, and the supervisors in the store will help you.
You can also contact us through email (atyourservice@mosafer.com).

 

Contact: Where can I find Mosafer stores?

Our current locations are in Qatar, UAE, USA, Istanbul, KSA and Jordan.

https://www.mosafer.com/about-mosafer/store-locator--sn--13/

Qatar:

DOHA

  • City Center Mall, Doha; Floor area: 108 sqm
  • Royal Plaza Mall, Doha; Floor area: 339 sqm
  • Hyatt Plaza Mall, Doha; Floor area: 497 sqm
  • The pearl, Medina Central, Doha
  • Virgin Megastore, Villagio, Doha

Al Khor:

  • l Khor Mall, Al Khor; Floor area: 166,2 sqm

KSA:

Makkah

  • Makkah Mall, Makkah; Floor area: 107sqm

Riyadh

  • Kingdom Mall Riyadh; Floor area: 217,3 sqm
  • Al Aknaz center, Riyadh: Floor area: 472sqm
  • Al-Nakheel, Riyadh

Jeddah

  • Al Salam Mall, Jeddah; Floor area: 275 sqm

United States:

  • Manhattan, New York

Turkey:

  • Mall of Istanbul AVM, Istanbul

UAE:

Dubai

  • Dubai Mall, Dubai; Floor area: 90,4 sqm
  • Al Ghurair Mall, Dubai; Floor area: 129 sqm
  • City Center Mall midriff, Dubai; Floor area: 187 sqm

Abu Dhabi

  • Bawabat Al sharq Mall, Abu Dhabi; Floor area: 268 sqm
  • Wahda Mall, Abu Dhabi

Jordan:

  • Taj Mall, Amman; Floor area: 136 sqm