Fix My Bag

Mosafer Clinique

You can get your beautiful luggage refurbished with a professional cleaning service or have any damage repaired professionally. Does your favorite bag or luggage set need a facelift? Does a wheel or zipper need to be replaced? If your item is still under warranty, it may even be possible to get your repair for free. Sentimental about older luggage that has covered a few thousand miles with you? We may be able to make it look as good as new.

 

Mosafer Clinique FAQs

How and where can I get an item repaired?

There are 2 options for you to choose from: either bring your item to our Mosafer Clinique in Royal Plaza Mall (Qatar) or Mirdiff City Center (Dubai) or you can contact us by email (atyourservice@mosafer.com) or by phone +974 2393711 to discuss the repair.

 

How long does a repair usually take?

The time needed for a repair depends on the condition of the damaged item and whether we need to order any parts:

  • If we have the parts at the Mosafer Clinique, your repair will take 2-3 days on average.
  • If we need to order parts, we will have to contact the brand supplier to determine the delivery time needed for the parts to arrive.

Are you in a hurry to get your luggage repaired? Don’t worry! We offer a Priority Service!

For further details regarding repairs, please contact per email (atyourservice@mosafer.com).

 

Do you have pick-up & delivery service?

No Pick-up before repair, but we do deliver the item after it has been repaired.

After the item is repaired, our repair center will contact you to arrange the delivery date.

 

What are the costs?

That depends on whether there is a warranty for your brand of luggage as well as the type and extent of repair you need.

If you don’t know your warranty terms, feel free to contact our Mosafer Clinique. They will help you in finding out what is covered in your warranty. They can also provide a quote for non-warranty repairs.

Contact us by email (atyourservice@mosafer.com), or visit your nearest store.

 

What can I get repaired?

We provide repair services, cleaning & waxing services, and make protective luggage covers. We can repair trolley handles, zippers, pullers, and wheels.

The scope of the work we can undertake depends on the condition of the damaged luggage. Ask our team from Mosafer Clinique:

  • or visit our Mosafer Clinique at Royal Plaza Mall (Qatar).

 

How can I check on the status of my repair?

Once we have finished the repair, we will call you.

If you want to check on the status of your repairs, you can contact us by email (atyourservice@mosafer.com) or by phone +974 2393711. You can also visit our Mosafer Clinique at Royal Plaza (Qatar) or Mirdiff City Center (Dubai) to check on the status of the repair.