BE RELAX TRAVEL PILLOW WELLNESS ORIGINAL

Returns Policy

If you would like to return an item that has been shipped to you, please follow the instructions outlined below.

• Pack the product(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be unused to ensure credit.
• Enclose the invoice / receipt
• Once your item has been delivered, please allow 3-5 business days processing time within the warehouse for them to inspect, scan and process the return. Please also take notice, it is to the discretion of your bank on how long it takes for it to show up on your credit card statement.

NO EXCHANGES

In case of exchanges, you must return your product within 7 days.

A refund will be credited to the original method of payment. Please note that you will receive your refund payment amount maximum 1 month from your return date.

You then can re-order a new product on www.mosafer.com or visit any of Mosafer stores.

Please note, we do not offer credit note for any purchases. Kindly note we do not accept online product returns in-store.

CANCELLATION

A customer can cancel an order if he/she wishes, however, the cancellation request should be made before dispatching the order from our warehouse. If any payment was done, will be refunded through the same payment method, which order was placed.

My Memory Foam Wellness Pillow. Unique wellness products all designed in Paris. 360 Ergo-Smart Flatback shape reduces the pressure on your neck. Extra height on the two sides to reinforce the support of your neck. Skin friendly fabrics which offer you the perfect super soft feeling. Pressure sensitive memory foam pillow which supports your neck and helps to relieve muscular tensions. Heat patch to ease your neck tensions. Ultra-compact travel pouch which allows you to reduce the pillow size in half and keep it clean.
How to activate heat patch : Snap the metal disk inside. The liquid will turn solid while heating up instantly. Insert the patch into the pillow pocket.
To reuse heat patch: Place it into boiling water for 5 minutes, or until the gel returns to its clear liquid state. Remove from water and let it cool down completely.