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Mosafer envisions being your preferred and only travel retail destination.  Our core focus is to provide you not only exceptional quality and brands, but first class service and assistance.  We will be happy to repair any luggage item purchased from Mosafer as long as you still have your original receipt.  Please download your repair request here, fill it out and either submit the form online or save a copy and email it to  All you need to do is ship it to us and we will ship it back free of charge.  You can expect your return between 3-4 weeks of us receiving the item, so you can travel stress-free.

Please note: If the repairs are not covered under the manufacturer's warranty there may be additional charges. Upon inspection, Mosafer will contact you before any repair is carried out if an additional charge is required.  All Mosafer brand products have a limited lifetime warranty, please see our warranty page.